Frequently Asked Questions

1. How do I place an order?
2. I just placed my order. When will it ship?
3. I just received my order but the shoe trees were not included.
4. Do you ship internationally?
5. Can I place my order over the phone?
6. What is your online return policy?
7. Can I exchange my hangers for a different size?
8. How do I find the correct size hanger for my clothes?
9. How do I contact Customer Service?

1. How do I place an order?

   You can place a hanger order online through our website. Once your order is placed, you will receive a confirmation email confirming all of your order details. Should you have any questions, please don’t hesitate to respond to the order confirmation or contact Customer Service directly at 1.800.495.3201.

2. I just placed my order. When will it ship?

   Most all orders ship the next business day. All orders ship from our warehouse in Michigan via UPS Ground. Once your order ships, you will receive a shipment notification directly from UPS with your tracking numbers (the email may reference our shipping partner, Prestige Fulfillment).  All shoe trees ship separately directly from the manufacturer.

3. I just received my order but the shoe trees were not included.

   All shoe trees ship separately directly from the manufacturer, Woodlore. Depending on your location, they may arrive one or two days sooner or later than your hangers.

4. Do you ship internationally?

   Yes! We have an international flat-rate shipping program utilizing DHL Express with guaranteed two- to three-day delivery times anywhere in the world. You can learn more about this subsidized service our our International Shipping Page.

5. Can I place my order over the phone?

   Yes, we have customer service representatives standing by to take your order. Please don’t hesitate to call us toll-free at 1.800.495.3201.

6. What is your online return policy?

   You may return any product as long as the item is unused. See our return policy for more.

7. Can I exchange my hangers for a different size?

   Yes, if for any reasons your hangers do not fit your clothes perfectly, you can exchange it for a different size. Please contact Customer Service for instructions.

8. How do I find the correct size hanger for my clothes?

   Here at The Hanger Project, we are committed to providing you the best hangers for the best clothes. Just like with shoe trees for shoes, one size hanger does not fit all! Please follow our Sizing Guide or email / call Customer Service at 1.800.495.3201 for additional sizing guidance should you need it.

9. How do I contact Customer Service?

   If you didn't find the answer to your question on this page, you can contact us by phone, fax, e-mail or regular mail. We'll be happy to help you.