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Frequently Asked Questions

or search frequently asked questions:

Customer Service

How do I place an order?
Can I place an order over the phone?
Can I exchange my hangers for a different size?
How do I find the correct size hanger for my clothes?
How do I contact customer service?
Can I use more than one promotional code?
Do you have any promotional codes?
Can you mark down my commercial invoice?
Why should I create an account?
I forgot to add a product in my order. How do I add this item?
I cannot select the item I want from the drop-down menu, what should I do?
I noticed an item I ordered is now on sale, can I get a price adjustment?
I entered the wrong shipping address, can I change this?
How long are gift card/store credits valid?
Hanger Warranty

Shipping & Delivery

How much does shipping & handling cost?
When will my order ship?
How can I track my order?
Does The Hanger Project ship internationally?
Does The Hanger Project ship to freight forwarding companies?
What if my address is wrong or I am unable to receive my package at time of delivery?
Does The Hanger Project ship to Armed Services Addresses?
Does The Hanger Project ship on holidays?
Does International Shipping Included Customs, Dutes and Taxes?

Return Policy

How long do I have to return an item?
When should I expect my refund or exchange?
Can international orders be returned?
Can hangers be returned?
What should I do if an item is damaged, missing, or incorrect?
Can sale items be returned?
Can special project or custom items be returned?
Can gift cards be returned?
Hanger Warranty
How can I get a return slip?
How can I get a prepaid shipping label?
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