Frequently Asked Questions

or search frequently asked questions:

Customer Service

How do I place an order?
Can I place an order over the phone?
Can I exchange my hangers for a different size?
How do I find the correct size hanger for my clothes?
How do I contact customer service?
Can I use more than one promotional code?
Do you have any promotional codes?
Can you mark down my commercial invoice?
Why should I create an account?
I forgot to add a product in my order. How do I add this item?
I cannot select the item I want from the drop-down menu, what should I do?
I noticed an item I ordered is now on sale, can I get a price adjustment?
I entered the wrong shipping address, can I change this?

Shipping & Delivery

How much does shipping & handling cost?
When will my order ship?
How can I track my order?
Does The Hanger Project ship internationally?
Does The Hanger Project ship to freight forwarding companies?
What if my address is wrong or I am unable to receive my package at time of delivery?
Does The Hanger Project ship to Armed Services Addresses?
Does The Hanger Project ship on holidays?

Return Policy

How long do I have to return an item?
When should I expect my refund or exchange?
Can international orders be returned?
Can hangers be returned?
What should I do if an item is damaged, missing, or incorrect?
Can sale items be returned?
Can special project or custom items be returned?
Can gift cards be returned?
How can I get a return slip?
How can I get a prepaid shipping label?
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