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Customer Service
Frequently Asked Questions
- How do I place an order?
- I just placed my order. When will it ship?
- I just received my order but a product was damaged.
- Do you ship internationally?
- Can I place my order over the phone?
- What is your online return policy?
- Can I exchange my hangers for a different size?
- How do I find the correct size hanger for my clothes?
- How do I contact Customer Service?
- Can I use more than one promotional code?
- Do you have any promotional codes?
- Can you mark down my commercial invoice?
- Why should I create an account?
- I forgot to add a product in my order. How do I add this item?
- I cannot select the item I want from the drop-down menu, what should I do?
- Where is The Hanger Project located?
- I noticed an item I ordered is now on sale, can I get a price adjustment?
- I entered the wrong shipping address, can I change this?
- How do I place an order?
You can place an order online through our website. Once your order is placed, you will receive a email confirming all of your order details. If you do not receive an order confirmation or should you have any questions, please don’t hesitate to respond to the order confirmation or contact Customer Service directly at 1.800.495.3201.
- I just placed my order. When will it ship?
Orders placed Monday - Friday before 12 pm CST with in-stock items will be shipped out the same day. Order placed after 12 pm CST Monday - Thursday will be shipped out the next business day. Order placed after 12 pm CST on Friday and orders placed on Saturdays and Sundays will be shipped within 1 - 2 business days. Additonal processing time may apply during the Holidays. All orders (excluding UK orders) ship from our warehouse in Dallas, Texas via FedEx or USPS Priority Mail. Once your order ships, you will receive a shipment notification directly from The Hanger Project with your tracking number. Some products may drop-ship directly from the manufacturer. All drop-ship items are described as such in the product description and/or details.
Orders placed on hangerproject.co.uk will ship within two business days via the chosen shipping method from our UK warehouse.
- I just received my order but a product was damaged.
We make every effort to package our products so that damage does not occur during transit. However, from time-to-time, this does occur. If any of your products were received damaged, we will be more than happy to replace them. Please contact us directly within 3 days of receiving the merchandise and we will be happy to help.
- Do you ship internationally?
Yes! The Hanger Project (US site only) can ship to almost any address in the world. Unfortunately, due to issues with customs we do not ship to the following countires: Mexico, Greece, Russia or Indonesia. You can learn more about international shipping on our International Shipping Page.
- Can I place my order over the phone?
Yes, we have customer service representatives standing by to take your order. Please don’t hesitate to call us toll-free at 1.800.495.3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either leave us a message or send us an email.
- What is your online return policy?
You may return any product for a refund (within 30 days) or exchange (within 60 days), accompanied by a RMA, as long as the item is returned undamaged, unused, unworn in its original packaging. See our return policy for full details.
- Can I exchange my hangers for a different size?
Yes, if for any reason your hangers do not fit your clothes perfectly, you can exchange it for a different size within 30 days from the date of order. Please contact Customer Service for instructions. Perfect Fit Guarantee applies to customers within the continental U.S. only. Please see our Return Policy for full details.
- How do I find the correct size hanger for my clothes?
Here at The Hanger Project, we are committed to providing you the best hangers for the best clothes. Just like with shoe trees for shoes, one size hanger does not fit all! Please follow our Sizing Guide or email / call Customer Service at 1.800.495.3201 for additional sizing guidance should you need it.
- How do I contact Customer Service?
If you didn't find the answer to your question on this page, you can contact us at (800) 495-3201 or email (click here). We are always happy to speak to customers directly and will be happy to help you.
- Can I use more than one promotional code?
Unfortunately only one promotional code can be used at a time. Promotional codes are only good on new orders and may not be applied to previously placed orders. Promotional codes cannot be used to purchase GIft Cards.
- Do you have any promotional codes?
Promotional codes are periodically sent out to customers who have signed up to receive emails. Promotional codes are not available via customer service. Please sign up for our newsletter.
- Can you mark down my commercial invoice?
Commercial invoices will reflect the price paid for the merchandise. Prices will not be lowered or changed. The package will not be marked as gift.
- Why should I create an account
Creating an account gives you access to all previous orders and prevents you from having to enter billing and shipping information each time you place an order. In addition, you can keep track of all customer service inquires in one place.
- I forgot to add a product in my order. How do I add this item?
Unfortunately once an order has been processed we cannot add additional items to the order.
- I cannot select the item I want from the drop-down menu, what should I do?
Typically if an item cannot be chosen from a drop-down menu, this item is out of stock. There is a opiton to be added to the notifcation list directly under the Add to cart button. Simply choose the item you are inquring about from the dropdown list, enter your email in the box and click notify me.
- Where are you shipping from?
Dallas, TX
- I noticed an item I ordered is now on sale, can I get a price adjustment?
We can offer a price adjustment within 3 days of your original purchase in the form of a store credit. Please contact our customer service team for assistance. Exclusions apply to clearance items, site wide sales and discounts, Black Friday, and Cyber Monday. The Hanger Project reserves the right to refuse a price adjustment.
- I entered the wrong shipping address, can I change this?
Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address.
If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a new order with the correct shipping address. Please note that once an order has been started in the fulfillment process we can only request a cancellation, however, cancellation is not guaranteed.
If your order has already shipped, we will attempt to contact the courier to process a reroute; a reroute often leads to a fee from the courier which will be charged to you.
If we are unable to process a reroute or cancel the order, most of the time, orders delivered to the wrong location are returned to our warehouse.The return shipping process may take a while, especially for international orders. Once the order has been returned and processed, you will be notified by email and given the option to pay to have the order reshipped to the correct address or, if you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but cannot refund the shipping fees.
