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What if my address is wrong or I am unable to receive my package at time of delivery?

Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address.

If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a new order with the correct shipping address. Please note that once an order has been started in the fulfillment process we can only request a cancellation, however, cancellation is not guaranteed.

If your order has already shipped, we will attempt to contact the courier to process a reroute; a reroute often leads to a fee from the courier which will be charged to you.

If we are unable to process a reroute or cancel the order, most of the time, orders delivered to the wrong location are returned to our warehouse.The return shipping process may take a while, especially for international orders. Once the order has been returned and processed, you will be notified by email and given the option to pay to have the order reshipped to the correct address or, if you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but cannot refund the shipping fees.

If you are unable to receive your package or if the package is refused by the customer, our carriers attempt delivery 3 times you will be notified via email that a delivery attempt has been made. Please contact customer service and we will request that the package be held for pick up. If the package is returned to our warehouse without any contact from the customer, a refund for the cost of products minus the return shipping fees will be issued, we will not refund any shipping costs.
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